Help Center

If you're having trouble signing in:

• Verify your email address and password.
• Make sure your internet connection is stable.
• Reset your password using the "Forgot Password" option.
• Ensure your account has not been suspended for violating our policies.

Go to: Profile → Settings → Account → Email Address

Follow the verification process to confirm your new email.

You can permanently delete your account at: Settings → Account → Delete Account

Please note that account deletion is irreversible and may result in the permanent removal of your profile, messages, matches, and associated data, subject to applicable laws.

Go to your profile and select Edit Profile to update:

• Photos
• Bio
• Interests
• Languages
• Location preferences
• Personal information

Photos may be removed if they:

• Contain nudity or explicit content.
• Include hate symbols or offensive material.
• Violate copyright laws.
• Are misleading or impersonate another person.
• Do not clearly show the account owner.

19:36 helps you discover people based on your preferences, activity, profile information, and compatibility signals.

Consider:

• Adding more photos.
• Completing your profile.
• Updating your interests.
• Expanding your search preferences.
• Being active on the platform.

A complete profile generally receives more engagement.

Messaging availability may depend on:

• Match status
• Account restrictions
• Subscription features
• Community Guideline compliance

Open the conversation, tap the menu, and select Report User. Our moderation team will review the report.

Visit the user's profile and select Block User. Blocked users will no longer be able to contact you through 19:36.

You can report:

• Fake profiles
• Scams
• Harassment
• Impersonation
• Inappropriate content
• Threatening behavior

Reports are reviewed by our Safety Team.

Do not send money or financial information to anyone you meet through the platform. Report the account immediately.

We use industry-standard security measures to help protect user data and account information. For more information, please review our Privacy Policy.

Depending on your jurisdiction, you may request access to certain personal information associated with your account. Contact our support team for assistance.

Yes. You may request deletion through your account settings or by contacting support. Certain information may be retained where required by law.

Subscription management is available through the platform where the purchase was made.

• App Store purchases → manage through your Apple account.
• Google Play purchases → manage through your Google account.

Refund eligibility depends on applicable laws and the policies of the payment platform used for purchase.

Try the following:

• Update the app to the latest version.
• Restart your device.
• Clear app cache if applicable.
• Reinstall the application.

If the issue continues, contact support.

We appreciate your feedback. Please contact our support team with:

• Device model
• Operating system version
• App version
• Screenshots (if available)
• Description of the issue